Spin City Gaming Terms and Conditions for Redemption

By redeeming any offer, bonus, or reward through Spin City Gaming, you acknowledge and agree to the following terms and conditions. Please read this document carefully before proceeding with any redemption activity.

1. Eligibility for Redemption

To be eligible to redeem bonuses or rewards, you must meet the following criteria:

• You must have an active account with either Cash App or Zelle, as we use these payment methods for redemption.
• You must be in full compliance with all of Spin City Gaming’s terms and conditions, as outlined here and in other documentation.
• Verified Player Requirement: Redemption requests can only be made by the verified player associated with the account. If your account is not verified, you will not be able to request any redemptions. Verification requires submitting necessary documentation to confirm your identity, which may include:
  • A government-issued ID
  • Proof of address
  • Proof of payment method (if required)

Once verified, you are eligible to make redemption requests under the terms set forth in these conditions.

2. Bonus Redemption Requirements

If you have received a bonus as part of a promotion, the following requirements must be met to redeem the bonus funds:

• Wagering Requirements: To redeem the bonus, you are required to triple your gross deposit total, which includes both your initial deposit and any bonus funds granted to you. This means that your total deposit amount (deposit + bonus) must be wagered a minimum number of times, as defined by the bonus terms.

  Example:
  If you make an initial deposit of $100 and receive a $100 bonus, your total deposit is $200. To meet the redemption requirement, you must wager a total of $600 (three times the total deposit) before you are eligible to redeem any funds.

• Net Winnings Requirement: The total amount used to meet the wagering requirements must come from net winnings during the gaming cycle. Net winnings are calculated by subtracting your initial deposits from the total amount of winnings achieved during that cycle. Only net winnings (winnings after subtracting the deposit amount) will count towards meeting the redemption requirements.

• Redemption Limitations: You cannot redeem more than the total credits available in your Spin City Gaming account at the time of redemption. This means you can only redeem funds up to the current balance in your account, including any bonuses, but not exceeding the available amount.

• Free Play Redemption Requirements: A $10 free play redemption is subject to the following conditions:

  • Wagering Requirement: You must wager and win at least fifteen times the original amount (e.g., $150) before being eligible to redeem a free play.
  • Withdrawal and Redemption Limitations: For any free play, the amount withdrawn must be at least $150. The maximum amount eligible for redemption is $200. Any additional credits beyond the $200 maximum will be forfeited once redeemed.

3. Redemption from Free Play or Match Play

• Withdrawal Restriction: Any redemptions from free play or match play funds cannot be withdrawn for a period of 24 hours after the redemption request is made. During this time, the funds are not eligible for withdrawal, and the player must wait for the 24-hour period to elapse before initiating a withdrawal of these redemptions.

4. Fraudulent or Suspicious Activity

Spin City Gaming reserves the right to refuse or deny any redemption requests that appear to be fraudulent, suspicious, or in violation of our terms and conditions. This includes, but is not limited to:

• Attempts to exploit the bonus system or manipulate the wagering process.
• Unauthorized transactions or attempts to redeem funds through fraudulent means.
• Any other suspicious activity deemed by Spin City Gaming to be an abuse of our redemption system.

In the event that fraudulent or suspicious behavior is detected, Spin City Gaming reserves the right to:

• Cancel or void any pending redemptions.
• Block or suspend your account.
• Take legal action if necessary, including reporting to relevant authorities.

5. Standard Terms and Conditions

All redemptions are subject to Spin City Gaming’s standard terms and conditions. These terms apply to your use of our services, including but not limited to account creation, deposit and withdrawal processes, and bonus eligibility. Our standard terms and conditions may be updated or modified at our discretion.

• Any changes to these terms will be communicated to you through our official website or other communication channels, as appropriate.
• By continuing to use our services after changes are made, you confirm your acceptance of the updated terms and conditions.

6. Modification of Terms

Spin City Gaming reserves the right to modify, update, or change these terms at any time without prior notice. Any such updates or modifications will be effective immediately upon posting on our website or through other communication channels.

It is your responsibility to review the terms and conditions periodically to stay informed of any changes. If you do not agree with any modifications to these terms, you must cease using the redemption services.

7. Redemption Communication and Disputes

• Communication of Changes: Any significant changes to these terms or the redemption process will be communicated through our website, email, or other designated means.
• Dispute Resolution: In the event of any dispute regarding a redemption request, the decision of Spin City Gaming shall be final and binding. Disputes will be handled in accordance with our internal policies.

8. Termination of Service

Spin City Gaming reserves the right to terminate or suspend your ability to redeem any offers or bonuses at any time if we find that you have violated any of the terms and conditions. In such cases, any funds or bonuses may be forfeited, and no further redemptions will be allowed.

9. No Transferability

All redemptions, bonuses, and offers are non-transferable and cannot be sold, exchanged, or transferred to any other person or account. They are solely for the use of the registered account holder.

10. Account Verification

Spin City Gaming may request additional documentation or proof of identity to verify your account and ensure compliance with our redemption requirements. This may include, but is not limited to:

• Government-issued identification.
• Proof of address.
• Payment method verification.

Failure to provide requested documentation may result in a delay or denial of redemption requests.

11. Disclaimer of Liability

Spin City Gaming is not responsible for any errors, omissions, or interruptions that may occur during the redemption process. We reserve the right to cancel, modify, or suspend any redemption offer at any time, without prior notice, and for any reason, including, but not limited to:

• Technical difficulties or system failures.
• Fraudulent activity or suspected abuse of the bonus system.

12. Acceptance of Terms

By redeeming a bonus, free play, or any other promotional offer through Spin City Gaming, you confirm your acceptance of these terms and conditions. You also agree to abide by any updated terms, which may be communicated to you through our website, email, or other communication channels.

If you do not agree to these terms, you must refrain from participating in any redemption offers and discontinue using the services.

Spin City Gaming is committed to providing a secure and fair gaming environment. If you have any questions or need clarification regarding these terms, please contact our customer service team.